How It Works 2018-04-08T13:23:02+00:00

Our Workflow Timeline

Our Order Process Explained


Workflow and Order FAQ’s

How long will the high-resolution images be saved?

We retain the images after the completion of your order for another 45 days. In case you wish to have extra copies of the photos/videos, there will be additional fee involved. For prices: https://www.scancorner.com.au/additional-services

How do you provide the high resolution scans?

We supply a free download link for the high resolution images along with your DVD(s) (or a USB stick or a Hard Disk). The type of storage media chosen depends on the size of the order. If the storage volume will exceed 40 DVDs, a different type of storage will be used: either a USB stick or a HDD, depending on the space required. In such cases you would be charged an additional fee. For prices: https://www.scancorner.com.au/additional-services

What if my personalised DVDs do not work?

Do not worry!! If there is a technical issue with the DVD, we shall replace it.

Otherwise, we also provide you with a download link from where you can download the high resolution images. Please note, that this download link expires after 15 days. In the event you require another download link at a later stage, unfortunately this will incur a service fee for reinstatement of the service.

For how long ScanCorner keeps a copy of my photos?

ScanCorner keeps a copy of the high resolution photos for a period of 45 days from the date of delivery and the gallery containing the low resolution images will be live for 6 months. In the event you require extra copies at a later stage, or you lose the data during that time, we can provide an additional download link or DVD or USB containing the images. Charges are applicable.

Where is the scanning work done?

The scanning processes takes place in ScanCorner's fully equipped high-tech Global Scan Center in Hyderabad, India. Australian and European ScanCorner operations all send their media to the Global Scan Centre for processing. The city is one of India’s most prominent centres for software and business outsourcing, which allows the labour-intensive processes to be executed professionally and cost-effectively, ultimately benefitting you, the customer. Our Global Scan Centre in Hyderabad is most definitely not a sweatshop that some competitors might have you believe. However, if you have a preference for work to be maintained in Australia, we can provide you with alternative locally based services. Please get in touch to discuss how we can address your concerns.

How to package the video materials?

We recommend using a strong and rugged cardboard box. Wrap the material with bubble wrap and also put shredded papers in between to prevent movement of material inside the box during transit.

How to pack the images?

That depends a little on how you want to organise the images. The most efficient method for you is to simply place the negative strips (no photos in it) in their processing envelopes (this will possibly be labelled) and send everything in a plastic bag, in a sturdy box. If you want to organise things differently, remove the negatives from the envelopes and send them in groups in resealable plastic bags. The plastic bag protects from moisture and the bags of negatives can be labelled as needed.
For slides, if you like to send in the magazine or in groups, pack in aluminum foil and make small packages using rubber bands. If you want to play it safe, it is recommended that the slides are packed in resealable plastic bags to protect from moisture.
If you want to send photos, we recommend you to use a piece of cardboard or similar in order to protect the photos from being bent. Moreover, if you send them in a plastic bag, they will be protected from moisture. For more information, visit our Packaging Tips page where you can view general packaging tips and also navigate using the tabs, for more specific information about packing photos, slides and negatives.

How to label the photos?

In general, we recommend you to number your groups of slides and negatives (e.g. Envelope #1, etc.). In this case, we’ll scan the groups according to your order. If you’ve made a text list for this numbering, you’ll have the possibility that we rename the folders according to your list. Also, you can label the envelopes, covers or packages with additional details. We’ll then scan this cover and save this image with the negatives of the same group. For the scan of the cover/envelope, our standard scan fees apply. In case of photos, we usually scan the picture side only. If you have information on the other side of the photo and you want that to be scanned too, we kindly ask you to inform us when filling your order.

How does ScanCorner ensure the privacy of my images?

The privacy and protection of your images is of vital concern to us. To prevent misuse of your photographic images and to protect your privacy, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure your personal property. Access to your photographs is strictly controlled both physically and electronically. Your photographs and scanned images are never shared with third parties nor used for any other purpose.

Is it safe to send photos by courier?

ScanCorner has designed an integrated and centralised supply chain system to ensure that your photos remain safe throughout the process. Nowadays, courier companies carry valuable articles all over the world. We recommend that you use a reputable courier company with a robust tracking facility.
On receiving your package, we will send you an acknowledgement and you can track the progress of your order via our email notifications. Return shipment can be tracked through Australia Post's ’Track my order’ utility. Our office is also equipped with security systems and 24 hour surveillance to safeguard your treasured images. If you live within travelling distance of Perth, you are free to drop your photos at our agent in Subiaco. Check their hours and location on their website.

Are my photos kept confidential?

Absolutely!! Your photos are kept confidential and are not distributed, sold or used for any other purpose. We are committed to the safety and security of our client’s possessions.

What safety measures do you take during scanning?

Our scanning facility is manned by security personnel 24x7 and is monitored virtually using IP Cameras installed in various locations. Moreover, the scanning facility has an RFID access system to allow restricted entry with strict rules against tailgating. All the data transfer devices are deactivated at the scanning facility to restrict any kind of data transfer. All images are placed in a central server with multiple backups.
All our media professionals are trained to use the highest standard of safeguards while scanning your photo albums, negatives and slides. We use compressed air to clean negatives and slides, wherever it is necessary to remove dust and other particles. A high grade photo cleaner is used to clean printed photos. So, your photos are most definitely in safe hands!!

The order form doesn't work, (and/or I can't open the online-gallery). What might be the issue?

We recommend using Mozilla Firefox or Google Chrome web browsers. Should you still experience a  problem, please send us a screenshot of the page to info@scancorner.com.au.

How long does it take for an order?

Usually it takes  up to 6 weeks for the whole process, from the moment the delivery is received, up to the moment the customer receives their scanned images on CD/DVD. In the event you require an express service to meet a specific deadline, please get in touch to discuss options and cost.

Can I submit my pictures to you personally?

You can definitely do that, if you live within travelling distance of our agent in Subiaco. Please check their hours and location on their website. Otherwise, we recommend sending by Australia Post with parcel tracking.

What are the conditions for the use of a Coupon?

You can use only one coupon per order. It is not possible to combine two different coupon codes. If the coupon has a date of expiry, the coupon is no longer valid after that date. Otherwise same conditions (prices,...) apply as for standard orders without coupons. ScanCorner has coupons that can be applied for quantity discounts. These are permanently available (no expiry date). If you neglect to specify the code when ordering, we will apply it if your quantities fall into the relevant ranges (assuming you have not specified a different valid coupon).

Should I send the Coupon Code along with the shipment?

No, that’s not necessary. Just fill in the coupon code in the order form.

What happens, if I don't use the entire coupon-amount?

Unfortunately, you can use your coupon only once. In case you don’t use the entire value, we can’t reimburse you the remaining value.

I can't use the Coupon Code, what is the reason for that?

If you experience any problems using your Coupon code please proceed as follows: first, check your coupon code. There are only capital letters on coupons, otherwise the code won’t be recognised by our system. Second, look for other spelling mistakes, maybe that is the reason why your coupon code wasn’t recognised. Third, please check if your coupon has expired. If this is the case, unfortunately, we can’t give you your money back.

How do I place an order?

Click on the ’Place Order’ button, present on home page and other pages on the website (https://www.scancorner.com.au/placeorder_new). It will either ask you to login if you haven’t yet logged in or take you to the orders section. Enter the order details and shipping information. You will then get a confirmation via email. Take a print-out of the email and send it along with the media relating to your order.
Please follow our guidelines for packing. Once we receive your package, the media will be counted and we will update your account with the exact count of photos, negatives and slides etc.

How do I know the status of the order?

Your ScanCorner account is updated with the status of your order on a regular basis from the day we receive your package. Alternatively, we also send you regular updates to the email address you supplied when creating your order. Please check your spam folder and add info@scancorner.com.au to your address book.

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