FAQ

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Why should you digtise old photos/negatives/slides ?

There is a saying “There are few things money can’t buy” and ‘memories’ is one of those few things. We should scan photos to cherish the sweet memories of the past. When was the last time your entire family sat together and went through the old photos that were stacked in the shoeboxes and shoved underneath the bed? Through scanning you can

1. Preserve all the photos onto your laptop or home server

2. Create multiple copies of the pictures and share with your near and dear ones

3. Create photo albums and gift those to loved ones on special occasions

4. Get rid of the stacks of photos stored in various corners of the house

5. Label them, organize them, put notes on them.

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Why should you outsource your scanning to a service company?

You have to outsource to a service company because a service company does the job at a much lower cost than the cost incurred in doing it by yourself. Below are the reasons for that

         1. Equipment cost to do scanning is too high to justify purchasing one for home use.
         2. Scanning is a labor intensive work. It requires a dedicated resource to perform the job
         3. It requires expertise in photoshop, image properties, color enhancement techniques

Using ScanCorner’s service, you not save your valuable time and money incurred, if you were to do it by yourself; but also get a better quality scanning output. Don’t you think your childhood memories deserve that much?"

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Can’t I scan images myself?

It is possible to scan images yourself. However, to obtain a good quality scan, you would need long hours of intense engagement with a good quality scanner, besides skillful working with photo restoration tools. We have invested in the best quality and costly scanning equipment with a highly trained crew of media technicians to give you the best possible output; saving you valuable time and effort. Further, our gallery allows you to share your photos with your friends and relatives and also facilitates upload to photo sharing sites such as picasa and flickr. We also store your scanned images in our server for 1 year, in case you want an additoinal digital copy at a later stage.

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I still want to scan by myself, how to do it?

"Below are the steps to be followed, if you want to do the scanning by yourself and produce equivalent quality scans offered by ScanCorner. 1. Long hours of scanning (50 hours of scanning for 300 photos, 4 months if you dedicate 3 hours per weekend)

2. Purchase a Nikon CoolScan 5000ED or similar scanner for AUD 2600 ( We also use Nikon Coo

3. Purchase high-end Epson scanner for scanning the printed photos @ AUD 600 and upwards

4. Have a desktop/laptop with high end processor and 4 GB RAM

5. Install the software that comes with the scanner and get a clear understanding of various setting options and their advantages

6. Take all the photos/negatives out and start scanning manually

7. After every individual scan, open the imaging software for cropping and apply image enhancement techniques to each image ( You need tio purchase such application separately )

8. Save the image in a clearly numbered folder and store it"

What kind of technical knowledge is required?

How big can I enlarge the scanned pictures?

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What are my various post scanning storage options?

At this moment we are offering two storage options

1) CD/DVD

2) Online Storage

When the images are scanned, those are uploaded into the server and link is sent to the customer. Also, all the images are recorded on a DVD and the DVD is shipped to the customer along with the original photos."

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Can I watch the DVDs you send in the DVD player?

These DVDs or CDs can usually be viewed on your DVD/CD player or computer. There is a very rare chance for some old DVD or CD players are not capable of playing those file formats. In that case usage of computers are recommended for reliability

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Why do my B&W photos still have scratches whereas color ones don’t ?

At ScanCorner, we use Nikon and Epson scanners that have a built-in Digital ICE hardware functionality. This functionality removes the scratches on film while scanning the film. Unfortunately, this functionality is available only for Color negatives. Till date there is no such application available for B&W negatives. So, we remove the scratches on the film manually using photo editing tools. If the negative has lots of scratches, we can’t remove them. That explains why B&W negatives still have scratches while color ones don’t. If you wish to have all the scratches removed on certain negatives, you can opt for advanced restoration for those particular negatives. Advanced restoration is chargeable on a photo to photo basis.

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How to place an order?

Click on "Place Order" at top right hand side of the site (http://scancorner.com.au/placeorder). Don’t forget to confirm the ordering information. We will send you the account password to your email address that you used while placing an order.

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Can I send in both photos and video at the same time?

You can, definitely. In our place order section, please enter the number of photographs and number of videos you wish to digitize.

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What is Digital ICE?

Digital Image Correction and Enhancement (Digital ICE) is a set of technologies which is integrated in a large number of high-end quality scanners. It is highly reliable and offers spectacular quality improvements as it automatically removes different surface defects (dust, scratches) from scanned images.

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Do you cut the film while scanning?

No. You can be assured, the film can be scanned without cutting. For any exceptional case, we will inform you in advacne and will do it only after hacing your consent

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I have 2 negatives to scan, can you scan those ones for me?

Sure, but only if you add some additional material to scan, as our minimum purchase order value amounts to $10. So just look for some more content to your package and get to know our services.If you
don't reach the minimum order value, we charge at least $10.

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Do you digitise disc negatives?

Yes, we do. However, we ask you to contact us in advance and describe your disc negative first.

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Can you burn the digitized photos on CD?

Sure, just mention it in the order form that you prefer a CD instead of a DVD.

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Do you digitize medium format negatives?

Yes, we do. Our Nikon 9000 ED scanners are well suited to scan medium format negatives.

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What sizes of negatives do you digitize?

For an overview of all negatives that we digitize, please have a look at http://scancorner.com.au/negative-scanning.

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Why is it better to scan negatives than photos?

As a photo from the photo laboratory was developped out of the informations of the negative, its resolution is necessarily lower. In other words: a negative scanner is able to extract more image information out of a negative and provide a higher resolution for the digital picture. Moreover, negatives are usually in a better condition then their print photo counterparts.

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How do you ensure that the pictures aren’t reversed?

Negatives have defined front and back sides which we always check by default. However, if some dias were classified the wrong way round, it’s possible, that also the scanned pictures are reversed. Please check if this is the case when looking at the thumbnails in your galery and let us know: info@scancorner.com.au.

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Is it better to save the photos on CD or DVD?

If your PC or Laptop disposes only of a CD drive, you should of course chose this option. If you prefer, we can burn your pictures on several CDs; usually several CDs should be suficient for all of your images. However, in all other cases, we recommend you to chose a DVD for your pictures.

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How to place order for Photo Restoration?

Please fill in your requirements under Get Quote section of Photo Restoration or send email to info (at) scancorner (dot) com (dot)au for placing an order. Once we go through your requirement, we will send you an email confirmation along with the quotation. Once you do the payment, we start the restoration work. We do restoration over 3 level iteration process. i.e. Once we finish the restoration, we send you the restored photo. If you are expecting some more changes, you can communicate with us and we incorporate those changes. There will be maximum of 3 revisions and after that the output will be considered final. So, make sure you communicate all your changes within the first 2 revisions effectively.

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I don’t have the digital photo. How can i send it for restoration?

No problem! You can scan the photos at high resolution using desktop scanner, save it in JPEG format and send the image to us. It is always advisable to do high quality scanning of the photo. If not, you can send us the printed photo by post mail. We scan it at our facility using very high end scanners, restore the photo and send the restored photo by email.

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Is the original photo I send to you safe? Do you alter the origin

Rest assured that your photo is safe with us. The original picture is scanned to obtain a digital copy. All restoration work is done using the digital copy only. Your original will be returned unharmed.

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Do you offer free estimates?

Yes, we do offer free estimates. Once we receive the image, we go through it and classify it as minor, moderate or extensive restoration. We will then get back to you with our estimate.

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Can I play digitised videos in DVD Player?

Normally, you can play our DVD in most of the home DVD players and on PC with standard software. Though for some home DVD players it could be an exception.

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Do you customise the DVD?

We will personalize your DVD case with a picture from the scenes on your DVD. We also include Chapters and Menu in a standard DVD fromat for easy to watch

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Will there be audio on my DVD?

Yes, audio will be included . We will capture audio that is already present on your tape into DVD. There is no additional charge for capturing audio. At the Super 8 films we can not unfortunately digitize the audio.

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What various video formats do you support?

A complete list is available here : http://www.scancorner.com.au/video-conversion-prices#.

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Will I get to review my video content before I receive my DVD?

No, unlike with photos where you have gallery to review photos, it is not possible to review your footage before DVD delivery. But you can be confident about the fact that we provide best quality video digitization service in Australia.

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How long will it take to digitise the videos?

The time taken to digitise the videos depends mainly on the total order quantity. For an order size of 10 videos, it takes around 7 days to process the order and ship back the DVDs.

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Do you store my digitized video after my order is complete?

We retain a backup of your video for a duration of 3 months. This is to ensure that you have a backup if there is some problem with the DVD. You can request an additional copy of the video within these 3 months. Charges applicable.

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Do the employees watch video while digitization?

The process of digitisation itself requires employee attention throughout the entire digitisation process. This itself explains the complexity involved in converting VHS to DVD but as we always mention that our processing center is highly secure. There is no USB, Internet, Other Data Transfer access on any of these systems. So, you can be rest assured that no data goes out of our digitisation facility.

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What bit rate do you use for the compression?

It generally depends on the video format we are converting. NTSC-Videos we usually convert with 720x480 29 images/sec and Pal-Videos with 720x576 25 images/sec. Over years of experiecne in video conversion, we came up with different bit rate to suit the medium we are converting and the quality of original tape.

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Do you retain sound track when digitising Super 8mm films?

No, due to technical circumstances we aren´t able to digitize audio on Super 8-Videos.

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I have huge collection of Video Cassettes, can you give me a quote?

The convertion of your videos is charged according to the working time necessary and varies depending on the number and type of the videos. You’ll find a complete price list here:

http://www.scancorner.com.au/video-conversion-prices#.

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What other variants of VHS Cassettes you digitise?

We digitise different types of VHS Cassettes like VHS, S-VHS and VHS C.

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Video is distorted in Hi8 cassette. Can you sort it?

Actually, this largely depends on the particular case. You might send us the distorted video and we’ll do our very best - if it’s not possible, we send back the video and you don’t need pay for it.

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Audio is distorted in Hi8 cassette. Can you sort it?

Again, we can’t give you a general answer. But as for video distortions, you might just send us the cassette in question.

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Can you burn the digitised videos on CD?

Yes, sure. Just let us know if you prefer to get your videos on CD.

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Why should you choose ScanCorner over other companies?

ScanCorner offers high quality scans at a competitive price. To our knowledge, we are the only integrated company with multinational presence in Australia to offer scanning of the widest variety of photo formats. We do the scanning manually as automated process has severe limitations. A resource is completely dedicated to an order who does the scanning manually, cleans and crops each and every image and then enhances the image. All this we provide at an unbeatable price. We upload the pictures onto the server for you to download; we also burn the pictures to a DVD and ship it along with the originals. We are passionate about creating those special happy moments for our customers and our work exhibits our passion.

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What is the total team size working on ScanCorner?

Currently, ScanCorner is a 50 member team of highly qualified professionals, working tirelessly 24x7 to provide best service to the customers.

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Can you provide the brief background of founders?

As is with any revolutionary startup firm, ScanCorner is born out of a need felt by one of our partners Eric Schreider to scan old photoslides of his god mother in Switzerland. He was looking for a good quality and affordable scanning service and found that most of the service providers charged phenomenal rates. Then, he felt that perhaps there are many others like him who needed such services. He had a momentary discussion with his classmate Raja Upputuri and they both decided to set up a high quality scanning facility in India to service customers in Switzerland and soon they roped in their MBA senior Raghuram KS to join in their enthusiastic venture. A fourth partner, Toni Casas, soon joined to develop Spanish market.

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I want to contribute to ScanCorner, how to approach you?

Please send us a email with your CV and your imaginations at admin@scancorner.com. We are looking forward to your inquiry.

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Why has ScanCorner setup scan processing center in India?

Since the beginning, ScanCorner’s scanning processes were located in Hyderabad, India, where a fully equiped high-tech Scan Center was established. With Hyderabad being one of India’s most prominent centres for software and business outsourcing, it was possible for ScanCorner to get the necessary support and resources. Thus, the labour-intensive processes can be executed professionally and cost-effective, ultimately benefitting the customer.

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Where is the scanning work done?

The scanning processes take place in a fully equiped high-tech Scan Center in Hyderabad, India. The city is one of India’s most prominent centres for software and business outsourcing, which allows the labour-intensive processes to be executed professionally and cost-effective, ultimately benefitting the customer.

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Is it safe to send photos by courier?

ScanCorner has designed an integrated and centralized supply chain system to ensure that your photos remain safe throughout the process. Nowadays, courier companies carry valuable articles all over the world. We recommend that you use a good courier company. You can write to us at info@scancorner.com.au if you need any help in this matter. On receiving your package, we send you an acknowledgement and you can track the progress of the scanning and return shipment through ’Track my order’ utility by logging into your account at ScanCorner and receive regular alerts on your email id or mobile no. Our office is also equipped with security system and 24 hour surveillance to safeguard your treasured images.

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Can I know more information about India scan facility?

The facility is located in the city center of Hyderabad and currently there are 55 experienced emplyees working there on different high-tech scanning devices.

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What safety measures do you take during scanning?

Our scanning facility is manned by security personnel 24X7 and is monitored virtually using IP Cameras installed in various locations. More over, the scanning facility has an RFID Access to allow restricted entry with strict rules against tailgating. All the data transfer devices are deactivated at the scanning facility to restrict any kind of data transfer. All images are placed in a central server with multiple backups All our media professionals are trained to use utmost safeguards while scanning your photo albums, negatives and slides. We use compressed air to clean negatives and slides, wherever it is necessary to remove dust and other particles. A high grade photo cleaner is used to clean printed photos. So, your photos are in safe hands!!

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Are my photos kept confidential?

Absolutely!! Your photos are kept confidential and are not distributed, sold or used for any other purpose. We are committed to the safety and securty of our client’s possessions.

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For how long ScanCorner keeps a copy of my photos?

ScanCorner keeps a copy of the photos for a period of 6 months after the delivery date. In case of loss during that time, we can deliver you the photos again.

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How do you ensure the quality of scans?

At ScanCorner we use high-end, industry best scanning tools to scan the images. All the images are scanned by hand. Post scanning all images are cross checked for any quality issues and if any image isn’t upto our standard, we do a manual processing again. And all images go through a final review before uploading onto the site. At Scan Corner, we strongly believe in doing our best, the first time!!

What is DPI?

Dots per inch (DPI) is a measure of spatial printing or video dot density. It indicates the number of individual dots that can be placed in a line within the span of 1 inch (2.54 cm). The DPI value usually correlates with image resolution, but is related only indirectly.

How much does 3000 DPI correspond to in terms of Pixels?

In our standard service we scan at a resolution of 3000 DPI. Usually a 3000 dpi pictures is equivalent to 9 megapixel photograph with image size of 2625x3900pixel . approx size in MB is 12 for JPEG and 31MB for TIFF files. If you want to get a print of the same in 300dpi , the short side will be 9 inches.

What are the various resolutions you scan images at?

As part of standard scanning, negatives and slides are scanned @3000 DPI, while printed photos are scanned @600 DPI

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How can I open an account?

It is very simple, just signup or place order directly . In both scenario an account will be created and password will be emailed to you so that you can login later.

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I want to change my account details, can I change those?

Absolutely! You can change your account details whenever you like. Login to your Account using your login details. Then click on the My Account tab on the top menu bar. It take you to your profile. There you can click on edit profile and change your account information. Changing account information won’t in any manner affect your order information.

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When will my registration details be deleted?

If you haven’t logged in for a year, we’ll delete your account. If you want us to delete your account earlier, please mail us at info@scancorner.com.au

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How is the service billed?

The billing is done after we finish processing your order. Your account will be updated with the exact cost for the total work, an invoice is raised and sent to your email id. Once we receive the payment, we shall ship the DVDs and originals.

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What are the various payment options available?

Currently, we have only online bank transfer option available. In future, we will be adding various other online payment options.

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Does shipping cost extra?

Yes. Shipping costs are additional. The prices listed on the website are for only order processing. So, in the invoice you will find a row called Shipping Charges. This is for shipping your order back to you.

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What is the pricing you charge for scanning various formats?

If you want to have a overview of the different video and photo prices please check our website: http://www.scancorner.com.au/photo-scanning-prices#. for photos
and http://www.scancorner.com.au/video-conversion-prices#. for videos.
If you have any further questions, you can contact us: info@scancorner.com.au

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Are you the lowest scanning service provider present in Australia

We are probably not the lowest cost provider, but surely provide the best value for money. Your photos, negatives and slides receive the best care with our trained technicians, who use sophisticated scanning equipment and software tools. The negatives and slides are cleaned with compressed air, wherever necessary, to remove dust and other minute particles. We apply a high grade photo cleaner to remove dust from printed photos. Further, we process your scanned image with Digital ICE technology to remove remaining blemishes and minor scratches. All this, with a careful eye, to give you the best possible output.

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Are there hidden costs involved in the scanning?

There are "ZERO" hidden costs involved in the scanning. All the prices are displayed to the customer before he confirms the order.

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How can I get the quotation for my order?

To make a rough estimate, how much your order will cost, please have a look on our price overview. As the price for digitizing your images or videos varies, depending on quantity, format and the selected service, we can´t name you the exact amount, without these informations.

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How do I know the status of the order?

Your account in scancorner.com.au is updated with the status of your order on a regular basis from the day we receive your package. Alternately, we also send you regular updates to your email id and mobile number used for registration.

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To which address should I ship my pictures?

We recommend that you should ship it directly to our office at following address :

ScanCorner
No. 9, Canowie Road
Jindalee, Brisbane
Queensland - 4074
Australia

Ph: 0421938528
Email: info@scancorner.com.au

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What are your customer service hours?

Our Telephone service hours : 10:00 – 18:00hrs Eastern Standard Time (AEST) – UTC+10:00 - Monday to Friday

We provide round the clock support through email only.

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What if there is a problem with the order?

No problem. Just let us know, and we will do what we can to resolve the issue, free of charge. Most problems can be fixed quite easily. Please also note, we retain the original scans in our archives for about 3 months, after which point they are deleted in order to free up storage space. However, we still retain a copy of the final product for up to 6 months.

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My order status is still in ’Order Received’. When can I expect the digitised images?

We process the orders in the order of their arrival. From the date of the receipt of your order it takes by one month till we send you a link for the online gallary. And approximately 6 weeks till you receive the CD/DVD with your scanned pictures.

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Do you accept international orders?

Yes, we do accept international orders. We have FedEx shipment pickup facility for all the countries FedEx has presence in. So, we can arrange a shipment pickup from your home. Shipping and handling of international orders incur an additional “customs fee”. This is mainly levied on bound books. To place an international order, you use our standard online order form. In the description mention the country from where the order is placed. Please do note that shipping charges are extra.

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What to do if there are problems with the order or the labelling of the photos, slides etc.?

We do our very best to keep the order and sequence that you wanted for the scanned pictures. However, at ScanCorner, we can’t check all the labelings of your pictures, so that we can’t be held responsible for a wrong order or errors in the labeling. Yet, as the scanned pictures will available as thumbnails in the galery, their order can be checked there and we kindly ask you to have a look at them. This preview offers our customers a unique possibility to report possible errors and we’ll do our utmost to realize their wishes.

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How much are the return shipping costs for the photos?

For the return we’ll charge the standard fees of Australia Post. You can find a complete overview of the fees and a postage calculator on the website of Australia Post: http://auspost.com.au/products-and-services/postage-assessment-calculator.html

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What happens to the originals if I don’t ask for a return?

If you don’t ask for a return of your originals, we’ll keep them safely for at least six months after delivery. You can reclaim your material at any time - we’ll send it then back to you.

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Why do you provide an online galary?

Because it’s convenient for you! In case you want to see your photos or share them with your friends, you can do it easily with the galary.

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Can my friends and family view my online gallery?

On completion of scanning, your scanned images will be uploaded in our online gallery and a link will be send to your email id (used for registration). You can view the images by clicking on the link and you are free to forward the link to anyone. This is the very purpose of having an online gallery. Go and share your memories!

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For how long the gallery link be active?

Link will be active for six month from the date of uploading

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The pictures in the online galary don’t look that spectacular. Why? Is there something wrong?

The pictures in the online galary are reductions (so-called Thumbnails) and have been reduced to a size of ca. 200 kB. The resolution is therefore much lower then the one of the pictures on the CD/DVD that you’ll receive. The pictures in the galary serve as a first quality control. So if you detect other defects than resolution and sharpness or if you have particular wishes, e.g. regarding light (brighten), picture detail (cut a specific part), etc. then please let us know.

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I can’t use the Coupon Code, what is the reason for that?

If you experience any problems using your Coupon code please proceed as follows: first, check your coupon code. There are only capital letters only in coupons, otherwise the code won’t be recognized by our system. Second, look for other spelling mistakes, maybe that’s why your coupon code wasn’t recognized. Third, please check if your coupon is expired. If this is case, unfortunately, we can’t give you your money back.

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Should I send the Coupon Code along with the shipment?

No, that’s not necesary. Just fill in the coupon code in the order form.

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What is the validity of GroupOn / Deal Coupon?

The validity of the GroupOn / Deal coupons is noramlly marked on the Coupon. Usually this kind of coupons have 6 months validity.

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What are the conditions for the use of a Coupon?

Independant of the size, you can use only coupon per order; it’s not possible to combine two different coupon codes. Also, you can use ONLY ONE COUPON PER HOUSEHOLD, especially in the case of GroupOn/Deals coupons etc. After the date of expiry, we can’t accept a coupon anymore Otherwise same conditions (prices,...) apply as for standard orders without coupons.

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How to label the photos?

In general, we recommend you to number your groups of dias and negatives (e.g. Envelope #1, etc.). In this case, we’ll scan the groups according to your order. If you’ve made a text list for this numbering, you’ll have the possibility to rename the folders according to your list. Also, we provide you the possibility to label envelopes, covers or packages with additional details. We’ll then scan this cover and save the according image with the negatives of the same group. For the scan of the cover/envelope our standard scan fees apply. In case of photos, we usually only scan the pictures. If you have inscriptions on the other side and you want them to be scanned too, we kindly ask to inform us when filling your order. Please see also: http://www.scancorner.com.au/packagingtips#.

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How to package the video materials.

We recommend using a strong and rugged cardboard box, wrap the material with bubble sheets and also put shredded papers in between to prevent movement of material inside the box during transit.

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What are the prices for the digitization of Super8 films?

For Super8 videos we charge $1.75/Min. Please notice, that we are currently not able to digitze audio on Super8 films. A complete overview of the prices, you can find under our price list:

http://www.scancorner.com.au/video-conversion-prices#

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The order form doesn't work, respectively I can't open the online-gallery.

We recommend you to use Mozilla Firefox or Google Chrome. Should there still occur a problem, please send us a screenshot of your problem.

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Can you delete images or whole files, if I don't like them?

Yes, just give us the number in your online-gallery respectively the folder name and then we will delete these images. Please consider, this has any impact on your invoice.

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I have a big amount of images. How much fit on a DVD?

On one DVD fit approximately 3000 images in JPEG-format. If you want the original Tiff-files, it´s less.

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The link to my online gallery doesn't work.

If this should happen, please send us a message and we will send you prompt a new password.

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Can I mark on the negative strip images that I do not want to have scanned? Or can I cut the strips (cut off unwanted photos)? If so, how many pictures must minimally be present on the strip, so that the negatives can be scanned?

Unfortunately you would have to cut the strip, if you want to have only a few images scanned. It is also possible, when there is only one image.

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In which format do you save the images/slides?

After digitization, we save them in JPEG-format.

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How long the high-resolution images will be saved?

We retain the images after the completion of your order for another 45 days..

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Do you also offer .mov at the conversion from video-format?

If you desire, we can do that for you.

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Can I also digitize my Mini-DVDs with you?

Yes, we also offer this service. However, we have some formats we don´t support. Therefore, we would request you, to inform us in advance, which format you own.

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At my last order I got a coupon from you, whom I have forgot to redeem at my current order. Can I still benefit from this offer?

Certainly you can benefit from this offer. We will give you the specified discount on your current invoice.

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Can I submit my pictures to you personally?

Basically you can do that. Please inform us regarding this in advance telephonically.

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In which format i get my digitized images, when I use a Tryout?

If you use a Tryout, you will get a download-link for your images(instead of a CD/DVD).

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How does the video conversion pricing work?

Our pricing is entirely based on total minutes of footage digitized. The pricing listed on website is per minute price. So, suppose if you have a VHS Tape containing 60 minutes footage, it costs you 18 AUD to get the tape digitized.

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How does ScanCorner ensure the privacy of my images?

The privacy and protection of your images is of vital consequence to us. To prevent misuse of your photographic images and to protect your privacy, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure your personal property. Access to your photographs is strictly controlled both physically and electronically. Your photographs and scanned images are never shared with third parties nor used for any other purpose.

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How to pack the images?

That depends a little on how you want to organize the images. The most efficient method for you is simply the negative strip (no photos in it) to be left in their envelopes (this possibly be labeled) and send everything in a plastic bag in a sturdy box. Later, you will be a digital envelope per directory with the images obtained therein. If you want to organize differently and remove the negatives from the envelopes, it is advisable to send the tape to groups in resealable plastic bags. The plastic bag, protect from moisture and the negatives can be easily labeled. For slides you like to be in this magazine or in groups, packed in aluminum foil or make small packages using rubber bands. If you want to play it safe, it is recommended here, the slide packets in resealable plastic bags to protect from moisture. If you want to send photo templates, we recommend that a piece of cardboard or similar to use in order to protect the photos before buckling. Moreover, it is photo templates are protected in a plastic bag from moisture. For more information, visit: http://www.scancorner.com.au/packagingtips#. Note the navigation bar, where you can also navigate to packaging tips general to more specific information about photos, slides, and negatives

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Which scanner do you use?

Currently we use scanner of type Nikon 9000 ED and Epson Perfection V700 and V750 with supplies.

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I’ve send you my whole photo collection, but I just want to scan some particular pictures, is this possible?

Unfortunately this is not possible. Looking for some selected pictures, slides or negatives from your complete photo collection would take to much time. Therefore, we scan and process the whole collection that you send us. If you want only certain pictures to be scanned, please chose them and send us only these.

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Can ScanCorner scan the image for me (and then restore)?

Sure, no problem. Simply send us the photo prints by mail. Then we scan them with our modern high-end scanner, before we send a email to you edited and restored.

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What happens, if I don't use the entire coupon-amount?

Unfortunately, you can use your coupon only once. In case that you don’t use the entire worth, we can’t pay you off the remaining worth.

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Does ScanCorner offer volume discounts?

Yes, ScanCorner grants you the following volume discounts based on the total number of scanned images of all formats:

1000 – 3000 -> 10% discount

3000 – 5000 -> 20% discount

5000 & above -> 30% discount

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How long takes a order?

Usually it takes 4-6 weeks for the whole process, from the moment, when delivery was received, up to the momemt when the customer receives his scanned images on CD/DVD.

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Under which circumstances I can cancel my order?

From the time, when your shipment arrives by us and is registered, the order shall be definitive. A cancellation can be arranged by phone up to this point, whereupon we will return your material by surname and charge you our shipping costs. A later cancellation we must reject unfortunately.

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How do you send the soft copies to me after scanning is done?

All your pictures are placed in a folder. That folder is zipped, encrypted and then uploaded onto server. Link and the password to unzip the zipped folder is sent to the email listed with us. You can download the zipped folder, unzip it and experience your sweet memories. We also record all the images on the DVD and the DVD is shipped along with original photos.

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How much time will it take to restore a photo?

The time taken depends on amount of restoration work required and on how quick the review process happens. On an average, it takes around 5-7 days from receiving order to delivery of restored photo through email.

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I want to digitize more than 5 images with my TRYOUT-Coupón. Is that possible?

The TRYOUT-Coupon serves thereto to introduce you our services. At a order, where the amount is bigger than the TRYOUT-Coupon, we unfortunately can´t consider the coupon.

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Does ScanCorner also offer volume discounts for video material?

Yes, ScanCorner grants you the following volume discounts based on the total number of video minutes of all formats:

600 - 1200 min -> 10% discount

1200 – 1800 min -> 20% discount

1800 & above -> 30% discount

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I lost my scanned images and also lost the CD. What next?

By default, all your scanned images are stored in our server for one year from the date of your order, after which they are removed permanantly. During this one year period, you can order another DVD
containing your images by quoting your order number. This cost just 5 AUD and Shipping charges extra. We are also working on a digital storage solution after this one year period as an additional service. Stay tuned for updates!

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Which price do you charge, when I want to have the unedited originals back?

For the original Tiff-files we charge for every image 10c.

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Can I select only a particular section of video to be digitized?

Unfortunately, this is not possible at the moment, as we only digitize the whole video. However, we add a scene selection, so that you can select and, if necessary, edit your favourite scene.

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Do you take the slides out of the frame, when you scan them?

Yes, for scanning the slides, we have to take them out the frame. Afterwards we put them back into the original frames. In rarely cases with glas slides it can happen, that we have to put them in a new frame.

Packaging Tips

We often get questions about how to properly package photo material for shipment so that important information contained in that material is not lost during the digitization process. Here we provide you with the tips you need to know to make sure your photos are safe.more >>

Testimonials

I am delighted with the service provided and the price very reasonable.Never realized we shall have this service right at our door-steps to resurrect slides some 50 years old. Looking forward for long association.

- Jun 08,2012
- Keshab Pradhan (Sikkim)

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