Results of the customer survey in April 2015

In April 2015 we asked our customers to provide feedback for the quality of our services. The purpose of the survey was to find out how our client’s rate our website, the quality of our digitised formats and our customer support.

We summarised the most important results of the survey for you:

Usability of the website

In terms of the website appearance and regarding the question how easy the order process at ScanCorner is, 53% of the customers rated the order process at our website as very easy. Furthermore 46% of our clients rated our website as very helpful to get an overview of the offers and prices of our services.

Quality of the digitised formats

For a more detailed analysis the results regarding the photo digitisation and video digitisation were considered separately.

In terms of photo digitisation, 44% of our customers were deeply contended with the quality of their digitised images, negatives and slides. Another 49% are deeply contented with the colour correction of the pictures.

In the field of video digitisation (VHS, VHS-C, S-VHS, Hi8, Video8, Super8, MiniDV) 50% of the respondents are satisfied with the image quality of their digitised videos. Furthermore 53% of our customers are satisfied with the sound quality of the videos.

Packaging

It is very important for us that the precious memories of our customers arrive safely and without any damages at their homes. This is why we package any analogue formats like slides, negatives, photos, APS and other analogue photographic material very carefully. Regarding the question of whether the received videos or photos were sufficient and carefully packed, 70% of respondents answered that they are deeply contented with the packaging.

Customer Care

According to the motto “The consumer is the boss” it is important for us to analyse how our customers evaluate our support. The results help us to find solutions how to communicate with our clients more effectively and optimise our services.

The proportion of respondents, who rate the customer service as very friendly is 62%. For good customer service, it is particularly important to answer customer inquiries in a timely manner. Regarding the questions of whether the customers received a quick response to their requests, 58% answered that they were deeply contented with the quick responses of the customer support. 

All in all, more than half of our customers was satisfied with our service. Overall, 66% of our clients would digitise their precious memories again at ScanCorner and 60% of the respondents would recommend ScanCorner to their friends and acquaintances.

ScanCorner thanks you for participating in the survey. We look forward to more orders from you, your friends and acquaintances.

Regards

Your ScanCorner Team

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