Results of the customer survey in April 2015

In April 2015 we asked our customers to provide feedback for the quality of our services. The purpose of the survey was to find out how our client’s rate our website, the quality of our digitised formats and our customer support.

We summarised the most important results of the survey for you:

Usability of the website

In terms of the website appearance and regarding the question how easy the order process at ScanCorner is, 53% of the customers rated the order process at our website as very easy. Furthermore 46% of our clients rated our website as very helpful to get an overview of the offers and prices of our services.

Quality of the digitised formats

For a more detailed analysis the results regarding the photo digitisation and video digitisation were considered separately.

In terms of photo digitisation, 44% of our customers were deeply contended with the quality of their digitised images, negatives and slides. Another 49% are deeply contented with the colour correction of the pictures.

In the field of video digitisation (VHS, VHS-C, S-VHS, Hi8, Video8, Super8, MiniDV) 50% of the respondents are satisfied with the image quality of their digitised videos. Furthermore 53% of our customers are satisfied with the sound quality of the videos.

Packaging

It is very important for us that the precious memories of our customers arrive safely and without any damages at their homes. This is why we package any analogue formats like slides, negatives, photos, APS and other analogue photographic material very carefully. Regarding the question of whether the received videos or photos were sufficient and carefully packed, 70% of respondents answered that they are deeply contented with the packaging.

Customer Care

According to the motto “The consumer is the boss” it is important for us to analyse how our customers evaluate our support. The results help us to find solutions how to communicate with our clients more effectively and optimise our services.

The proportion of respondents, who rate the customer service as very friendly is 62%. For good customer service, it is particularly important to answer customer inquiries in a timely manner. Regarding the questions of whether the customers received a quick response to their requests, 58% answered that they were deeply contented with the quick responses of the customer support. 

All in all, more than half of our customers was satisfied with our service. Overall, 66% of our clients would digitise their precious memories again at ScanCorner and 60% of the respondents would recommend ScanCorner to their friends and acquaintances.

ScanCorner thanks you for participating in the survey. We look forward to more orders from you, your friends and acquaintances.

Regards

Your ScanCorner Team

How to Transfer an Analogue Video to a PC using a Video Capture Device

Do you have analogue videos and you want to transfer them to your computer or on a DVD?

Let this article teach you how to capture your analogue video into a computer or DVD using an external video capture device.

Before we start learning the steps, let us first know what are the things that you will need to use during the process. You will have to prepare the following:

  • a computer
  • an analogue source (example: standard VCR, 8mm, hi8 or a VHS-C camcorder)
  • a video capture device (example: DVD Xpress)
  • a video capture software (example: Pinnacle Studio Plus 9)
  • a video editing software, if you’re planning to edit your video
  • a DVD recording software, if you’re planning to record your video to a DVD
  • a DVD burner to physically record the video to a DVD

Here are the steps in capturing your analogue video:

  1. Set up your video capture hardware by plugging in the USB 2.0 cable to the device and connect it to the port on your computer. Plug your capture device to an electrical outlet and turn it on.
  2. Turn on your computer. Once your computer’s power is turned on it should recognise your capture device.
  3. Plug in the source device’s video and audio out cables into the video and audio inputs on the capture device.
    1. If you are using a VHS VCR, connect the RCA video (yellow cable) output and the RCA audio (white and red cables) outputs to the RCA inputs on your video capture device, like the DVD Xpress.
  4. Start your video capture software and double click the icon on your desktop or click the “Start Menu”, hover in to “Programs” and select the program that you will use, such as Pinnacle Studio Plus 9, to run the software.
  5. Configure your capture software so that you will know what format you will need to encode in the video.
    1. If you plan to record the video on a CD, select the MPEG-1 format.
    2. If you plan to record the video on a DVD, select the MPEG-2 format.
    3. Click the “Settings” button and select the “Capture Format” tab. Change the MPEG and quality setting to high (for DVD transfers).
  6. In order to start capturing the video, click the “Start Capture” button. When a dialog box pops up, enter a file name and click the “Start Capture” button again.
  7. Once your video is captured or transferred into your computer’s hard drive, you can then import the video into an editing software application so that you can start editing. Or may start recording the video to a CD or DVD using a CD/DVD Recording software and CD/DVD writer.

Things to remember:

  • The quality of the video that will be captured on your computer will depend on the quality of the analogue video source. So, if the tapes are worn out, then the captured footage will also reflect that.
  • Before you start capturing your video, “pack” your videotape by fast-forwarding to the end of the tape and then rewinding it back to the beginning before you play it. This will allow for a smooth playback while you are capturing the video.
  • If your source device has an S-Video output, make sure that you use that instead of the composite (RCA) video output. S-Video delivers a much higher picture quality than composite video or RCA.
  • If you’re planning to capture lots of videos, you have to make sure that you have a large hard drive space available, or better yet, you may use a separate hard drive for video storage.

Now you’re ready to capture your analogue videos to your computer or CD or DVD. If you don’t have the time to do this task yourself, don’t worry, ScanCorner is always available to help you. Kindly visit us at www.scancorner.com.

Digitize Your Family Movies: Part I

Do you have a box or a drawer full of videotapes that contain your family’s treasured memories like birthdays, holiday gatherings, dance recitals or your baby’s first steps? Do you want to watch those family movies again, but the tapes are too deteriorated that you’re afraid to play them to avoid destroying the whole footage? If your answer to these questions is yes, then this article would be of help to you.

Basically, you need a computer and a VCR or camcorder that is capable of playing your old videotapes. In addition to these basic equipment, you will also need a video capture hardware, editing software and a DVD-burner.

This article is just the first part of the two-part discussion regarding this topic. On this part, we will be discussing how you can convert your videotapes into a DVD format using video capture hardware.

There are three major options available for you to choose from when transferring your footage from an old videotape to the computer, namely:

a. Transferring the footage through a video card.

This method is applicable if you have a newer computer version. If you do, check the back of your computer and follow where the cord from your monitor is connected to the CPU. Check if you have multi-colored plugs – red, white and yellow – on the same area where your monitor cord is connected. If you have those multi-colored plugs you will need an RCA A/V (audio/video) cable in order to directly connect your video camera or VCA to the computer.

If your video card has a round S-Video jack you must use an S-Video cable in the yellow RCA video input so that you can achieve a superior video quality.

If your video card does not have the RCA input jacks, you may replace it with a new one or you may opt to use the other two options given below.

b.      Transferring the footage through a video capture card or device.

Replacing a video card could be expensive, but you need not worry, there is still a cheaper alternative to this. You will need to add a video capture card to your computer. To do this you will have to empty a PCI slot at the back of your computer and install the video capture card at the empty slot.

Alternatively, you may also find a video capture card that has a USB plug which you can directly plug-in to an available USB slot in your computer. This is easier than having to install a video capture card, right?

Either way, once you have one of these in place, you can use the video capture card’s software, which is usually placed in a CD, to walk you through the process in transferring your video from your camcorder or VCR to your computer.

c.       Transferring the footage through a DVD burner.

If none of the above-mentioned options are applicable to you, then this third option might be of help.

You will have to buy an external DVD burner and connect it to your computer through a USB port. Most external DVD burners have a built-in video capture technology which will allow you to capture the video, edit and burn it to a DVD. So, it’s basically an all-in-one device.

Now you already know the process in transferring your footage to your computer. In the next part of this discussion, we will be learning about the editing software that you will need to finalize the conversion of your videotape footage to DVD format.

Continued in the next post