Results of the customer survey in April 2015

In April 2015 we asked our customers to provide feedback for the quality of our services. The purpose of the survey was to find out how our client’s rate our website, the quality of our digitised formats and our customer support.

We summarised the most important results of the survey for you:

Usability of the website

In terms of the website appearance and regarding the question how easy the order process at ScanCorner is, 53% of the customers rated the order process at our website as very easy. Furthermore 46% of our clients rated our website as very helpful to get an overview of the offers and prices of our services.

Quality of the digitised formats

For a more detailed analysis the results regarding the photo digitisation and video digitisation were considered separately.

In terms of photo digitisation, 44% of our customers were deeply contended with the quality of their digitised images, negatives and slides. Another 49% are deeply contented with the colour correction of the pictures.

In the field of video digitisation (VHS, VHS-C, S-VHS, Hi8, Video8, Super8, MiniDV) 50% of the respondents are satisfied with the image quality of their digitised videos. Furthermore 53% of our customers are satisfied with the sound quality of the videos.

Packaging

It is very important for us that the precious memories of our customers arrive safely and without any damages at their homes. This is why we package any analogue formats like slides, negatives, photos, APS and other analogue photographic material very carefully. Regarding the question of whether the received videos or photos were sufficient and carefully packed, 70% of respondents answered that they are deeply contented with the packaging.

Customer Care

According to the motto “The consumer is the boss” it is important for us to analyse how our customers evaluate our support. The results help us to find solutions how to communicate with our clients more effectively and optimise our services.

The proportion of respondents, who rate the customer service as very friendly is 62%. For good customer service, it is particularly important to answer customer inquiries in a timely manner. Regarding the questions of whether the customers received a quick response to their requests, 58% answered that they were deeply contented with the quick responses of the customer support. 

All in all, more than half of our customers was satisfied with our service. Overall, 66% of our clients would digitise their precious memories again at ScanCorner and 60% of the respondents would recommend ScanCorner to their friends and acquaintances.

ScanCorner thanks you for participating in the survey. We look forward to more orders from you, your friends and acquaintances.

Regards

Your ScanCorner Team

Rare photos from the Korean Wars published

The rare photos of the Korean War which broke out on June 25, 1950, were published by the Yonhap News Agency, to mark the 65th anniversary of the war. The photographs taken by the International Committee of the Red Cross provide insight into the tragedy during the Korean War which lasted from 1950 till 1953.

In Korea, this war is  known as the “6-2-5 (yug ee oh) War,” a reference to June 25, 1950, when the North Korean People’s Army invaded the South. Among North Koreans, it’s “the Fatherland Liberation War” and the Americans called it as “The Forgotten War”.

An F-80 "Shooting Star" banks sharply as it lines up a June, 1951 target. Photo, U.S. National Archives. Photo, U.S. National Archives. Photo, U.S. National Archives. Photo, U.S. National Archives.
An F-80 “Shooting Star” banks sharply as it lines up a June, 1951 target. Photo: U.S. National Archives

The war was fought by the United States and 20 other allied countries on the side of South Korea, marking the first major armed conflict in the Cold War era pitting Communists against non-Communists internationally. During the three-year conflict, about 140,000 South Korean troops were killed and some 450,000 were injured, some 215,000 North Korean soldiers killed with some 300,000 wounded and approximately 2.5 million civilians killed on the Korean Peninsula.

The brutal war lasted for approximately three years and ended when the United Nations Command, the North Korean People’s Army and the Chinese People’s Volunteers signed an armistice agreement and not a peace treaty, leaving South and North Korea at war for the past 65 years.

 Korean-War photo - taken on the 21st of September. Photo, U.S. National Archives.
Korean-War photo – taken on the 21st of September. Photo: U.S. National Archives

All about slides and different types of slides

Slides:

Back in the days before digital photography was the norm, there were generally 2 methods of processing film: prints, and slides. Prints were developed on a sheet of photo paper, while slides were small, transparent pieces of film in a cardboard sandwich.

‘Slide’ commonly refers to a 35 mm photographic positive image comprising chromogenic dyes on a transparent base held inside a plastic or card mount intended for projection onto a screen using a slide projector. Without this mount, the transparent film material would not be able to ‘slide’ from one image to another inside a carousel or magazine when projected. A 35 mm slide can be magnified by a factor of 100 (from 35 mm to 3,500 mm) and still maintain a crisp and detailed projected image. The size of what you see displayed on the screen is based on the distance from the projector. The further away from the screen, the larger the 35mm Slides will display.

Kodak advertisement in LIFE, 5 October 1959 p.68
Kodak advertisement in LIFE, 5 October 1959 p.68

Kodak’s commercial slogan during the 1950s was: ‘For sparkling pictures big as life … Kodak 35mm colour slides’. During the 35 years of their popularity, from 1960s to the mid-1990s, processing costs for slides to create high-quality projected images were relatively low and they were widely used in contexts ranging from domestic to commercial applications such as advertising, fashion and industry and arts. Slides were used to capture performances, journeys and the lives of artists.  No other medium could compete with the ability of slides to produce large-scale projected images of comparable excellence. Video technology, for example, could only produce a fraction of the quality. Alternative technologies such as 16 mm film involved a far more elaborate production process. The only other format that was readily available on a similar budget, without the need of professional post-production, was 8 mm film produced for the home movie market. Both 16 mm and 8 mm film are moving image media and hence produce a very different quality of image.

Many art historians still refer to slide-based artworks as slide-tape. This term dates from the 1970s when magnetic audio-tapes in cassette format were used to store a tone that cued slide changes alongside the audio track or spoken word accompanying the images.

Information About the different slides in your Slide Collection

The image advertisements many movie theaters show before the movies, are usually projected 35mm slides. Below, you will find some of the different types of slides:

135 Slide (35mm Slide)126 “Instamatic” Slide

35mmSlide

127 Super Slide

127-slide

126 Slide

126-slide

110 Slide110-slide

old “3D” or “Stereo” slides3dslide-cardboard

Medium Format, 120  slidemedium-format

Large Format Slide Transparencylarge-format

Airequipt slidesslide_types_10_metal

Glass Slidesslide_types_09b_glass

Why digitise the slides?

You probably have many boxes of 35mm slides taking up precious storage space in your closet, attic, or your basement or garage. Your 35mm slide projector is worn out and cannot replace it as manufacturers are ceasing production of hardware for viewing analogue 35mm slides. What are you going to do with all those 35mm slides and 35mm slide carousels? Why not get those precious 35mm slides converted to digital format before they deteriorate and make the collections more accessible.

Nothing beats the bright, sharp, wall-sized images you get when projecting a tray of slides onto a big screen. Before digital came around, making prints from slides was complicated, relatively expensive, and the print quality tended to be disappointing. Digital, however, can give your old slides new life. Once you’ve converted your slides to digital image files, you can:

  • correct faulty and faded color
  • share your photos via e-mail, web sites, and online galleries
  • make high-quality, relatively inexpensive prints at home or via most online or walk-in labs
  • create multi-media presentations with graphics, animation, sound, and transitions, which you can put on a DVD and watch on TV or on your computer.

New online archive features rare African photos

100,000 original Black and white negatives, dating back from 1940’s, of Mali’s most famous photographers, will be digitised using a $300,000 National endowment for the Humanities grant.

The archive features family portraits and photos of military activities, diplomatic visits, political events, national monuments, architecture, cultural and religious ceremonies and other aspects of popular culture.

Candace keller, assistant professor of African art history and visual culture, is collaborating with MSU’s MATRIX: The centre for Digital Humanities and Social Sciences and the Maison Africaine de la Photographie in Bamako, Mali, to create the Archive of Malian Photography by digitising and restoring the negatives thereby protecting them from further damage.

Access will be provided only to the low-resolution photos making them unusable in print but still useful for research and scholarship and protecting photos from further exploitation. “These photos have the potential to shape the way photographic history and cultural practice in West Africa are taught and studied since the concepts displayed go beyond what we’re used to seeing: village-based lifestyles,” said Keller.

Keller’s current two-year project is the second phase of the Archive of Malian Photography project. She and her team have already digitised 28,000 Malian photos using a grant from the British Library Endangered Archives Programme.

 

Negatives from Malian photographer Abdourahmane Sakaly’s collection being processed for Michigan State University’s Archive of Malian Photography.
Negatives from Malian photographer Abdourahmane Sakaly’s collection being processed for Michigan State University’s Archive of Malian Photography.

Courtesy: Michigan State University

Undeveloped 31 rolls of film shot by an American WWII Soldier discovered and restored

Over 70 years ago during WWII, an unknown soldier captured 31 rolls of film throughout his service. These were recently discovered by photographer Levi Bettweiser, the man who founded the Rescued Film Project. Bettweiser works with the Rescued Film Project, an online archive gallery of images that were captured on film between the 1930’s and late 1990’s. Each image in their archive was rescued from found film from locations all over the world, and came to them in the form of undeveloped rolls of film.

Bettweiser discovered a lot of 31 undeveloped film rolls dating back to WWII with labels Boston harbor, La Havre Harbor, Lucky Strike Camp and various location names, at an auction in Ohio.

When Bettweiser originally encountered the 31 rolls of films, they were enclosed in a plastic bag. He says that although many of the rolls were too damaged to develop, the majority of them resulted in wonderful images. In several different shots, a single unidentified soldier appears and he suspects that this may be the photographer who lent his camera to others to get the shots of himself.

In an Interview, Levi reveals, “The rescued WWII film is truly unique from anything else we’ve rescued so far, which currently is over 5,500 images and counting. I think the fact that these images are documenting a large historical event that impacted so many people really creates a sense of intrigue with anyone viewing them.”

Rescued Film Project WWII
Rescued Film Project WWII
Rescued Film Project WWII
Rescued Film Project WWII
Rescued Film Project WWII
Rescued Film Project WWII

Chekout more photos at: The Rescued Film Project

Obama’s 3D printed bust by the Smithsonian

For centuries, artists have used different technologies to create statues of the legends. The Smithsonian Institution in collaboration with the University of Southern California’s Institute for Creative technologies has taken up the project of the first Presidential 3D portrait by the latest technology, 3D printing.

The aim of the Smithsonian’s was to make a life mask and a full bust of the President. There was Mobile Stage Setup with 8 high-end DSLRs and 50 light sources. These cameras captured a total of 80 photographs during facial scan, all in single second. As the President sat still, he was scanned with two hand-held scanners. All this process took over 7 minutes.

The light stage and scanned data was combined and processed in Autodesk and within 72 hours print-ready files for an Obama bust and a life mask was yielded. From this, came to life, the 3D bust of the President through a 3D printer.

The portraits were previously displayed at the White House maker Faire June 18. It is now in Smithsonian’s Castle Commons gallery for view.

For more information: http://www.think3d.in/barack-obamas-official-3d-printed-bust/Obama 3D bust

Jennifer In Paradise – The World’s First Photoshopped Image

It was in the year 1987 that John Knoll, one of the creators of the original Adobe Photoshop, went on a vacation with his girl friend to Bora Bora. He took the picture of his girl friend, Jennifer on the beach, gazing out at To’opua Island. He called the photograph “Jennifer in Paradise”. Shortly after he took the snap, he proposed her.

Later, as Knoll was working on Pixar Image Computer, he felt that it was very expensive and complex. So John suggested some features to be added to the new software capable of manipulating images that his brother was working on. Once the software was developed they needed digital images to demonstrate it and Knoll ended up using the only picture of his wife that he had at that time, “Jennifer in Paradise”.

This is how Jennifer in Paradise became the first colour photograph used to demonstrate what they are now calling Photoshop. From then on John would use the same image when showing off his software.

For the 20th anniversary of Photoshop in 2010, Adobe made a video of John Knoll working with “Jennifer in Paradise” on Photoshop 1.0.7. (https://www.youtube.com/watch?v=Tda7jCwvSzg)

(Via: http://www.theguardian.com/artanddesign/photography-blog/2014/jun/13/photoshop-first-image-jennifer-in-paradise-photography-artefact-knoll-dullaart)Jennifer in Paradise.tif – the first photoshopped picture